BT today announced that it is extending the ITS Anywhere portfolio of applications – which provide remote access with high-levels of security to the ITS voice trading platform from a range of off-floor and remote devices – to IP phones from both Avaya and Nortel. ITS Anywhere is already available for Cisco IP phones, web browsers and a range of remote devices such as mobile phones and Blackberrys.
ITS Anywhere for Avaya, Cisco and Nortel allows support staff located off the trading floor to access calls to and from the main trading floor through their IP phones. As a result, staff across the back office, sales, research and management functions can have visibility of trading operations. This increases team working within and between departments and allows users of IP phones to be directly involved in client support.
Since launching the ITS Anywhere portfolio at SIA 2005, BT has seen a growing demand amongst trading organisations for applications that enable them to operate more efficiently and flexibly in response to market conditions, as well as offering greater scope for business continuity.
Over the past six months BT has also doubled the number of ITS.Netrix positions deployed worldwide from 3,000 positions in 12 countries to 6,000 positions in 26 countries. The device has been adopted by financial institutions of all sizes on both the buy-side and the sell-side. The ITS.Netrix multimedia desktop device is equipped to manage all communications channels, including voice, video, email, web and options for chat and Instant Messaging. The innovative design of ITS.Netrix improves productivity, team-working and performance. Another key feature is the flexibility it gives customers to decide whether they are ready to migrate their mission-critical trading operations to IP (Internet Protocol), or prefer to mix and match IP and TDM technology side-by-side to suit their business needs.
Rod MacDonald, managing director, BT Trading Systems, Global Financial Services said: "BT is committed to giving our customers choice and flexibility. Our decision to extend ITS Anywhere to Avaya and Nortel is part of our strategy to offer access to the ITS voice trading platform through any IP phone, according to user preference. The uptake of both ITS.Netrix and ITS Anywhere by our customers worldwide reflects the need for a range of user devices, and support for multiple channels, appropriate for business need."