19 March 2018
visit www.ebaday.com

UK Web banking continues to improve

30 July 2003  |  4024 views  |  0 UK Web banking continues to improve

Online banking customers in the UK rate their banks more highly than they did a year ago, according to the latest research from the Virtual Surveys' Online Banking Survey (V-OBS).

The research surveyed 5238 online banking customers between April and June 2003. Results show that 65% of customers overall rated their online bank as excellent or very good, compared to 58% at the same time last year.

Virtual Surveys says the higher levels of customer satisfaction are due to improvement in speed and usability of online banking sites, as well as the increase in the range of products and services offered. In particular, respondents rated online money transfer, direct debit and standing order functions more highly than at the same period last year.

Smile and First Direct topped the table for customer satisfaction, followed by Co-operative Bank, Royal Band of Scotland and Nationwide. Egg, Alliance & Leicester and NatWest were less highly rated, although Quentin Ashby, director at Virtual Surveys, says these online banks are showing signs of improved performance.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Banking and electronic payments fraud on the rise

Banking and electronic payments fraud on the rise

28 July 2003  |  10017 views  |  0 comments
Steady growth for Web banking in Western Europe - IDC

Steady growth for Web banking in Western Europe - IDC

02 June 2003  |  3387 views  |  0 comments

Related blogs

Create a blog about this story (membership required)
Visit www.vasco.comVisit http://info.nice.comVisit www.nextgenbanking.co.uk

Top topics

Most viewed Most shared
Can banks be a threat to Big Tech?Can banks be a threat to Big Tech?
9012 views comments | 28 tweets | 39 linkedin
Indian fintech sector needs regulatory support to flourishIndian fintech sector needs regulatory sup...
8441 views comments | 9 tweets | 8 linkedin
BIS warns central banks on digital currency issuanceBIS warns central banks on digital currenc...
7225 views comments | 18 tweets | 17 linkedin
Barclays propels Coinbase into Faster PaymentsBarclays propels Coinbase into Faster Paym...
7168 views comments | 15 tweets | 29 linkedin
AI augmenting compliance processesAI augmenting compliance processes
6886 views comments | 3 tweets | 5 linkedin

Featured job

Basic c.£90K OTE c.£180K plus full benefits pac...
London based

Find your next job