18 August 2017
Find out more

EFunds expands Indian BPO operations

16 July 2003  |  2876 views  |  0 EFunds expands Indian BPO operations

US payments outfit eFunds Corporation has expanded its outsourcing operations in India by adding another 200 desks to its call centre in Malad, Mumbai.

Arizona-based eFunds will now employ a total of 2900 people at its outsourcing services centres in Mumbai, Gurgaon (Delhi) and Chennai.

The vendor manages third party outsourcing contracts for US and UK-based clients, centred around the management of customer accounts - from acquisition through to account maintenance, payments, collection services and customer retention.

Kathleen Flanagan, senior vice president, division executive, outsourcing solutions, eFunds Corporation, says the outsourcing sector is still experiencing tremendous growth: "We are extremely positive about the future of India as a world leader in BPO and eFunds will continue to develop its talent base to provide world class services to its clients."

Research by Australian research and consulting firm callcenters.net suggests that the Indian call centre industry will grow by 68% in the next 12 months to touch 158,000 desks, overtaking Australia to become the largest call centre country in Asia.

Australia currently has 135,000 desks and is expected to increase to only 146,000 desks in the next year.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

$240 million European offshore outsourcing opportunity

$240 million European offshore outsourcing opportunity

20 June 2003  |  4404 views  |  0 comments
IT outsourcing and BPO fastest growing lines in financial services

IT outsourcing and BPO fastest growing lines in financial services

30 May 2003  |  8823 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.niceactimize.comvisit www.worldpaymentsreport.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
7588 views comments | 22 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
7279 views comments | 19 tweets | 23 linkedin
hands typing furiouslyWhy Blockchain Might Not Be The Future For...
6011 views 1 | 5 tweets | 3 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
5950 views comments | 10 tweets | 7 linkedin
Apple sidelined as Beijing transit system launches payments appApple sidelined as Beijing transit system...
5835 views comments | 11 tweets | 9 linkedin