The UK's Vernon Building Society has deployed Frontline, the branch support module from Lynx Financial System's banking solution Summit.
Frontline is being used both by branch cashiers and back office staff to support over 30,000 customer accounts.
The system directly supports staff in their daily contact with customers, providing a single system for procedures such as opening accounts, producing tax forms and dealing with complex enquiries. The module also provides an on-screen reference guide to products.
David Eccles, IT manager at the Vernon, says: "The branch staff play the most essential part in maintaining our relationship with our customers so it's important that we give them the tools to do this job effectively.
"Frontline is intuitive, easy to use and with a modern look and feel that gives staff the confidence to deal efficiently and consistently with all customer situations."
The module also provides the Society's head office with real-time visibility of all transactions across its branches.
Commenting on the implementation, David Webber, managing director of Lynx Financial Systems, says the branch channel is assuming renewed importance as organisations recognise the value of face-to-face contact with their customers.