Computer Sciences Corporation has rolled out a new general insurance system developed over a three-year period in collaboration with Norwich Union and three US carriers Alfa Mutual, and Southern and Georgia Farm Bureau Insurance.
Representing a $28 million investment, the new package, dubbed Exceed, integrates all areas of the insurance enterprise, including policy administration, underwriting, billing, claims, commissions, work management, documents, image archive and business intelligence. It also includes time-saving tools designed to help business users with product building, rating and work management.
CSC says insurers can use Exceed's components independently to extend the life of their legacy systems or as an integrated technological and functional upgrade of their systems across all lines of their business.
Norwich Union currently processes two million policies over the system and has made Exceed's underwriting and policy administration capabilities available on the Web for 500 UK insurance brokers.
Patrick Snowball, chief executive, Norwich Union, says: "By creating Internet-based self-service applications, we are reducing time spent on in-house processing, which is helping lower our operational costs. It also is providing our broker community with information they need, when they need it."
Exceed uses Web browser-based screens, which extend mainframe performance to multiple distribution channels such as call centres, the Internet and mobile devices. Without programming, users can configure screens to provide varying views of the system based on security levels and workflows. Exceed's architecture uses Acord-standard XML messaging to isolate technology within processing layers, allowing users to make changes to the software without changing the underlying code.