Lloyds TSB has licensed technology from Dallas-based Docucorp International to automate customer correspondence for its telephone banking service PhoneBank.
Lloydes TSB will utilise Docucorp's correspondence solution, which includes dynamic publishing capabilities and electronic delivery, to generate approximately 15,000 documents per day.
Docucorp will implement a publishing infrastructure from which the bank can print, fax and e-mail all documentation associated with customer transactions with the PhoneBank, including information relating to enquiries, applications for new services and changes to accounts.
The publishing solution will also enable Lloyds TSB to make swift changes to all customer-facing communications to meet both business and regulatory needs.
Docucorp says the system gives Lloyds TSB the flexibility to deliver information to customers in multiple formats, reducing the time for delivery and increasing document handling capacity.
Jim Rigby, senior project manager, Lloyds TSB Telephony Systems, adds: "It will also enhance the quality and accuracy of our documents and correspondence, whilst reducing the costs associated with the maintenance of the document library."
The solution will also enable the bank to exploit the future advantages offered by e-mail and the Internet, says Rigby.