24 August 2017
visit www.avoka.com

Caixa Tarragona signs with SchlumbergerSema for contact centre services

07 April 2003  |  4591 views  |  0 Caixa Tarragona signs with SchlumbergerSema for contact centre services

Spanish savings bank Caixa Tarragona has contracted with SchlumbergerSema for consulting, technology and managed services at its multi-channel customer contact centre.

Under the deal, SchlumbergerSema has implemented its UCI 2000 multi-channel client and channel integration platform to standardise customer services across the bank's call centre.

Staff at the bank are already providing integrated services via phone and e-mail. SchlumbergerSema says it also expects other contact channels, such as the Internet, fax and SMS, to be integrated to provide customers with a consistent service across channels and provide staff with cross selling opportunities.

Josep Quereda, director, Caixa Tarragona telephone office, comments: "At present, one of the main distinguishing features that companies can provide is their customer service departments, and our collaboration with SchlumbergerSema has enabled us to enhance our customer communications as quickly and efficiently as possible."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comdownload the paper nowvisit www.niceactimize.com

Top topics

Most viewed Most shared
Rabobank constructs physical model to understand IT architectureRabobank constructs physical model to unde...
21385 views comments | 44 tweets | 88 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
12103 views comments | 22 tweets | 35 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
11494 views comments | 21 tweets | 35 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
11276 views comments | 10 tweets | 8 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10912 views 0 | 7 tweets | 1 linkedin

Featured job

Find your next job