Poland's Bank Millennium, formerly Big Bank Gdanski, has implemented Fiserv's core multi-channel banking and teller product to consolidate operations and migrate retail and corporate customers from legacy systems.
The new software replaces two legacy systems and the deployment is part of a multi-million pound restructuring project in which Big Bank Gdanski's operations were incorporated into Millennium, which is owned by Banco Comercial Português (BCP).
The Fiserv system will provide a single view of every customer across the bank's 367 branches. Wojciech Kaczorowski, director, public relations, Bank Millennium, says: "By centralising all of our customer information we can design and deliver more effective marketing campaigns and develop strong cross-selling capabilities."
Kaczorowski adds that that new branch teller system means that a customer can visit any branch to withdraw money or move funds.
Fiserv says the bank has plans to become even more customer-centric by developing its telebanking and Internet services. The vendor has worked with BCP on the creation of Millennium retail banking since 1998 and has also been responsible for building the bank's operations in France, Greece, Mozambique, Macau, the US and Portugal.