Société Générale reports remote banking surge

Société Générale reports remote banking surge

Société Générale is reporting a 34% rise in remote interactions with customers via Internet, minitel, telephone and mobile channels during 2002.

By the end of 2002, the French bank had recorded a 52% rise in online banking uptake, with 600,000 users signed on with the Logitel Net Web sites of and Online connections to Logitel Net ran to over 41 million during the year, an 81% increase on 2001.

The number of contacts on an annual basis increased by 26% for the voice server/mobile messaging channels. Vocalia, a service from Société Générale which enables users to consult and manage their accounts over the phone, recorded 40.7 million calls from 1.6 million different users during the year. Messalia, SG's mobile messaging service (SMS), notched up a total of 436,729 subscribers. Some 43.4 million SMS messages were sent in 2002 - an increase of 127%.

Total connections across all channels ran to 128 million customer contacts in 2002.

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