21 August 2017
Find out more

EBS Building Society selects Fineos for CRM and business automation

23 January 2003  |  2864 views  |  0 EBS Building Society selects Fineos for CRM and business automation

Ireland's EBS Building Society is to implement Fineos' enterprise customer relationship management (CRM) and business process automation system across its branch network and call centres.

Fineos says a multi-channel enterprise version of its Front Office package is being deployed at the society, including its inbound customer services and outbound telemarketing call centres.

Due to go live May, the system includes an integrated workflow engine which will automate business processes and route sales and service tasks. Service personnel will also have a repository for customer contact history and an additional campaign management functionality will enable users to identify cross-selling opportunities.

Tom Doherty, head of information systems, EBS Building Society, says the solution "will be a key driver in helping us become more customer centric in our thinking and processes".

Dublin-based Fineos says the contract expands its local presence from insurance customers into the banking and building society sector.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.euvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10975 views comments | 24 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
9209 views 0 | 5 tweets | 1 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
9128 views comments | 21 tweets | 26 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
9033 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8850 views comments | 10 tweets | 8 linkedin