19 October 2017
visit www.avoka.com

Icap Australia goes live with Syntegra voice trading system

07 January 2003  |  3382 views  |  0 Icap Australia goes live with Syntegra voice trading system

Fifty dealer positions at the new Sydney offices of interdealer broker Icap have gone live on the latest voice trading technology from Syntegra.

Icap says its brokers are using Syntegra's latest ITS pV405Hi turrets running on Release 13, together with a combination of open line and conventional eight way speakers which are supported by an ITS p51 platform.

Syntegra, a subsidiary of UK telecommunications group BT, also provided a voice recording system from Eyretel.

Austen Marriott, COO, Icap in Asia Pacific, says: "We carefully reviewed all the vendors on the market in order to ensure the technology implemented met our needs as far as flexibility, scalability and overall value were concerned."

The new system replaced existing V-band technology and took five weeks to implement.

In addition, Icap has also installed Syntegra's ITSlink computer telephony integration (CTI) applications to handle individual call activity. The package includes support for golden direct dial in (DDI) for priority clients and 'click-dial', which enables the retrieval of previous call records, linking relevant information from a contact database.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.capgemini.comvisit www.innotribe.comvisit www.fivedegrees.nl

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15824 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8956 views comments | 16 tweets | 22 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8052 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7148 views comments | 9 tweets | 17 linkedin
Santander InnoVentures leads $6m funding round for Mexico's ePesosSantander InnoVentures leads $6m funding r...
6288 views comments | 6 tweets | 3 linkedin

Featured job

Competitive base + commission + benefits
Denmark, Finland, Iceland, Norway or Sweden

Find your next job