19 August 2017
visit www.avoka.com

ABN Amro adds Banter to Web strategy

15 November 2000  |  2750 views  |  0 ABN Amro adds Banter to Web strategy

ABN Amro North America is to implement natural language browsing from San Francisco-based Banter in a bid to improve online customer service standards and retention.

Banter's e-mail/Web form response, self-help, chat and co-browsing with chat applications are designed to engage Web visitors and improve the online shopping experience. The software is designed to address customer responses in context and learn from its interactions.

"Banter's technology centres around adaptive natural language processing in real time and for a company like ABN Amro this is a critical factor in responding to and retaining online customers," says Thomas Aden, president and CEO of Banter.

He says the US offshoot of the giant Dutch bank selected Banter after an extensive search for second generation eCRM applications that could be deployed quickly and required minimal investment in ongoing internal and external support.

"Today's e-customers expect fast, accurate service. Banter's customer care solution makes it possible to unify people, process and information to enhance our service advantage all at once," says Maribeth Holback, senior vice president of ABN Amro North America.

The implementation will take place over the next month, she adds.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

UK bank Web sites failing to deliver

UK bank Web sites failing to deliver

15 November 2000  |  2942 views  |  0 comments
ABN Amro unveils new FX and trade finance tools

ABN Amro unveils new FX and trade finance tools

13 November 2000  |  2786 views  |  0 comments
ABN Amro unveils B2B e-billing service

ABN Amro unveils B2B e-billing service

09 November 2000  |  3165 views  |  0 comments
ABN Amro to install OM trading system

ABN Amro to install OM trading system

09 November 2000  |  3163 views  |  0 comments
ABN Amro ups security following online crime broadcast

ABN Amro ups security following online crime broadcast

18 September 2000  |  3335 views  |  0 comments

Related company news

 

Related company information

ABN Amro

Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comvisit www.dorsum.eudownload the paper now

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
8672 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
7683 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
6925 views comments | 10 tweets | 7 linkedin
hands typing furiouslyWhy Blockchain Might Not Be The Future For...
6348 views 1 | 5 tweets | 3 linkedin
Apple sidelined as Beijing transit system launches payments appApple sidelined as Beijing transit system...
6200 views comments | 11 tweets | 9 linkedin

Featured job

£100-120K Basic dependent on experience plus subst...
London

Find your next job