NCR Corporation has launched a range of accessibility features for its ATMs to comply with guidelines introduced by the UK's Centre for the Accessible Environment (CAE).
The new features include colour-coded keys and raised symbols on the keyboard to denote different functions. An audio lead for use with the customer's own headset is also supplied and new software uses voice cues to take them through the transaction. In addition, flashing green lights next to each module act as a prompt for the next action.
NCR says it will also provide services to help banks meet CAE guidelines on ATM screens.
Roger Bracken, NCR's vice president of self-service solutions, UK and Ireland, comments: "The ATM channel is already the most frequently used customer channel. The new accessibility features will further broaden its appeal by making it available to the widest possible section of the community."
He adds that the new features are available on most of NCR's new ATMs but can also be ordered as an upgrade for existing units.