7-Eleven starts national roll out of Vcom kiosk
15 November 2002 | 2689 views | 0
US retail chain 7-Eleven has started a national roll out of its Vcom financial services kiosk with the inital installation of 49 units at stores in Orlando, Florida.
As well as carrying out traditional ATM transactions, customers using the kiosk can purchase money orders and transfers, pay bills, cash cheques and pay in money by inserting notes into a bunch-note acceptor.
The services are provided in both English and Spanish and customers can talk to a bilingual customer service representative using a phone attached to the kiosk.
Jay Giesen, 7-Eleven vice president and general manager of Vcom, says: "Our research tells us that customers want to do multiple financial and personal tasks at one time, have 24-hour access to cash and a choice of convenient locations."
The store adds that Vcom will offer online shopping facilities by early 2003, and will implement Cyphermint's Pay Cash System to allow customers to pay for purchases at the kiosk with cash, cheques, money orders or credit cards.
7-Eleven also anticipates that loans, deposit capability, event ticketing, car insurance and road maps will also be added to the units.
The company, which piloted the kiosk at stores in Texas and Florida last year, plans to install 400 units in the US before the end of 2002 as part of its initial 1000-store rollout taking place through the second quarter of 2003.