RBS completes NatWest customer IT integration

RBS completes NatWest customer IT integration

Two-and-half years after acquiring its southern neighbour, the Royal Bank of Scotland has finally completed the migration of the NatWest customer base onto the RBS Group IT platform.

Fred Goodwin, RBS Group chief executive, says the conversion took place in early October and the bank has now completed an entire monthly cycle of operations on the enlarged IT platform.

"When we acquired NatWest in March 2000, many doubted whether we could migrate a customer base over three times the size of the Royal Bank of Scotland onto a single Group technology platform," says Goodwin "Whilst the scale and complexity of the challenge was without obvious precedent, we had every confidence that our people would deliver."

He says the job has been completed ahead of schedule and the migration process is considered an unqualified success.

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