Banter secures $18 million funding

San Francisco-based Banter, a provider of auto-response digital communications software, has received $18 million in oversubscribed financing from an investment group led by Financial Technology Ventures (FTVentures).

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Banter secures $18 million funding

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The consortium also includes Mayfield, RBC Technology Ventures and Lucent Venture Partners.

Banter's technology enables applications to automatically respond to, route or categorise e-mails, text from Web forms and instant messages.

RBC Financial Group, Wells Fargo and ABN AMRO are already using the software for e-mail management, Web-based customer service, in call centres and at help desks.

Bruce Green, vice president, eBusiness enterprise services, RBC, says: "RBC has been able to effectively handle a 45 percent increase in e-mail volumes over a 12-month period while productivity increased by 180 percent."

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