Valley National Bank is to implement a $10 million multi-channel banking solution developed by S1 and IBM, at 128 branches throughout northern New Jersey and Manhattan and in the bank's main call centre in Wayne, NJ.
Peter Crocitto, executive vice president of Valley National Bank says the S1 applications are designed to give a consolidated view of customers' accounts and interactions across branch and call centre operations.
S1 Teller and S1 Banking Call Center applications will be implemented on the IBM eServer to IBM NetVista Series desktops at Valley. They will be used to deliver a complete set of transactional capabilities and critical services, says Crocitto, such as transaction security and approval, calculations and balancing aids, sales and service capabilities, reporting and fulfillment management.
Valley will also gain real-time access to customer information and manage sales campaigns through S1 Analytics, the research and reporting component of S1's CRM suite, which is integrated with the branch and call centre applications.
The bank will be able to maintain customer information and enterprise data in a central repository managed through the S1 Enterprise Data Store. At the same time, the S1 CRM DataMart will enable Valley to accumulate data from various back-end core systems, data warehouses and other databases on a periodic, scheduled basis.