23 August 2017
Visit http://response.ncr.com

Cheshire Building Society tunes in to Please Hold UK

24 July 2002  |  2265 views  |  0 Cheshire Building Society tunes in to Please Hold UK

Cheshire Building Society is to deploy Please Hold UK's on-hold messaging solution to relay informative messages to customers waiting to speak to a call centre agent.

The Please Hold telephone messaging service will provide building society customers with information on opening hours, online services, new product launches, financial planning, community programmes and recent industry awards.

Gordon Johnson, customer contact centre manager for the Cheshire says: "We wanted to offer our customers more than just music whilst they were on-hold...The messages can be updated as often as we like, highlighting new products and services or giving other news about the society. The feedback from our customers has been unanimously positive, with many commenting on how informative the messages are."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comdownload the paper nowvisit www.dorsum.eu

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12843 views comments | 27 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
11467 views comments | 22 tweets | 34 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10654 views comments | 21 tweets | 35 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10588 views comments | 10 tweets | 8 linkedin
Rabobank constructs physical model to understand IT architectureRabobank constructs physical model to unde...
10570 views comments | 21 tweets | 50 linkedin

Featured job

Find your next job