Mizuho Securities USA is to install Eyretel's MediaStoreIP recording system for its equity division's New York office to record customer trading phone interactions.
The Eyretel system will be integrated with Mizuho's Cisco IP telephony voice and data network in order to meet the regulatory compliance requirement to record all trading calls. The system will capture, store, retrieve, and replay customer interactions made over an Inernet protocol telephony network.
By adopting an IP telephony system, rather than a traditional circuit-switched telephone system, Mizuho expects to be able to eliminate the cost and complexity of duplicated voice and data networks within its trading floor.
Sandy Kapoor, senior vice president and chief technology officer for Mizuho's equity division, says: "We needed recording software that would integrate quickly and easily with our existing infrastructure, as well as provide 100 per cent recording for compliance requirements."