Independent financial advisory firm Thomson Group has selected The Exchange's back office administration system, OfficeWeb, to support its operations across the UK.
The new system will enable Thomson's 220 advisers and support staff across 21 offices to manage their client relationships by providing a single view of client activity.
OfficeWeb will be integrated with The Exchange's existing trading platform so that data will only need to be entered once and can then be re-used to populate quotations and application forms. Users will be able to access historical data in real-time and use customer relationship management (CRM) tools to analyse the data to aid targeted marketing campaigns.
The system will also provide a full audit trail for head office compliance and management reporting. A commission handling function will help verify payments made against expected payments.
Douglas Gardner, chief executive of Thomson's Group Services, comments: "The system being implemented by The Exchange has the flexibility to support our expansion plans in the UK."
Under the agreement, The Exchange will provide support and maintenance for the system for a minimum period of three years.
Officeweb is also available to IFAs as a packaged system that can be hosted on third party servers.