Merrill Lynch implements Syntegra voice trading technology

Merrill Lynch implements Syntegra voice trading technology

Merrill Lynch has deployed Syntegra's ITS voice trading technology at its new London trading room, in a contract valued at £17 million.

The bank has implemented 1400 ITS Release 13 Syntegra voice trading positions at the new City-based Merrill Lynch Financial Centre (MLFC). The infrastructure, already the largest single ITS deployment worldwide, can be expanded in the future to support over 2500 trading positions, says the company.

Steve Gillam, head of network services for Merrill Lynch Europe, says: "In addition to providing the best technical solution, Syntegra's ability to act as a one-stop-shop has helped the whole project run smoothly. The expertise of the Syntegra team - working in close partnership with our own staff - ensured the seamless integration of the various technology components employed on the floor."

Syntegra worked closely with other parts of BT Group, which provided Merrill Lynch's European voice dealer network and also with Speakerbus, Thales Contact Solutions, CTI Data Solutions and Nortel Networks - who provided the intercom, voice recording, call management and PBX equipment respectively. The project marks the largest installations of Speakerbus and Thales systems worldwide, and is also one of the largest Nortel Meridian PBX sites.

Merrill Lynch has also implemented Syntegra's ITSlink, an open interface which allows CTI applications to be incorporated into a trading room's communications system.

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