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Visa launches digital card replacement service for travellers

Visa launches digital card replacement service for travellers

A new Visa service means that travellers that lose their wallet can now get a digital card replacement via text or email.

Digital wallets are now used by 74% of US travellers on their trips, according to a Visa report.

The digital emergency card replacement service is designed to enable financial institutions to offer their cardholders seamless, stress-free journeys all over the world.

Upon request, a new digital card is sent on behalf the issuer for the cardholder to authenticate and add to their digital wallet.

Kathleen Pierce-Gilmore, global head, issuing solutions, Visa, says: "We've all felt that moment of panic while on vacation - the loss of a card and the feeling of being stranded.

"Our new digital emergency card solution addresses these very issues. It offers instant, secure access to funds for travellers, while enabling issuers to deliver superior customer service."

Comments: (1)

A Finextra member
A Finextra member 28 June, 2024, 09:34Be the first to give this comment the thumbs up 0 likes

This will be very useful for people who only carry physical cards in their wallets (not in their phones case),  still have their mobile phones, and have NOT up to that point loaded a card into their mobile wallet.  It will also help solo travellers.... Anyone travelling with a digitally engaged partner will be just fine and dandy.  All these solo travelling digital newbies will have to do, is:  Get a mobile wallet downloaded, get in touch with Visa, get the card sent and load this new card into  their new wallet....  Activate the card and 'bingo' .....  I am sure this will be very useful for the three people described above in the event they lose all their cards, hang onto their phone and discover mobile wallets in what must be a very stressful time!