Clarica Life Insurance supports IT operations with Computer Associates

Clarica Life Insurance supports IT operations with Computer Associates

Canada-based Clarica Life Insurance Company has selected Computer Associates's Unicenter Service Desk solution to manage its IT support operations.

Under the agreement, CA will implement its Tivoli Rescue Programme to assist the insurer in its migration to Unicenter Service Desk.

Clarica employs 8000 staff, agents, financial planners and group representatives who operate out of 90 offices throughout the country.

The new support system is primed for access via the Web and wireless devices, enabling IT staff to handle critical issues from any location, at any time, says CA. Intuitive Web and PDA interfaces give remote technicians real-time access to tracking mechanisms and operational statistics - helping ensure quick resolution of customer issues and effective management of the service processes, says the company.

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