20 April 2018
visit www.nextgenbanking.co.uk

HSBC signs $1.3 million CTI licensing agreement

21 December 2001  |  3019 views  |  0 HSBC signs $1.3 million CTI licensing agreement

HSBC Holdings has signed a $1.3 million amended license agreement with Dallas-based uniView Technologies to access object and source code for its CIMphony computer telephony integration product.

The agreement grants a perpetual license to HSBC to use, execute, display, perform, modify and create derivative works, and to internally distribute and reproduce the licensed software. In addition, certain staff who have been assigned to manage and maintain the HSBC contract will be offered positions within HSBC.

CIMphony, is a client/server; open architecture tool kit designed to support single site and geographically distributed call centers from 10-4000+ agents. The product is bundled with a suite of applications providing screen pop, graphical reporting, outbound predictive dialing, statistical data collection, Internet contact centre capabilities, and attribute-based routing.

Key customers include HSBC, British Bank of the Middle East, Banco De Costa Rica, Lexis-Nexis, AT&T Broadband and Cable & Wireless.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Merrill Lynch seeks reduced role in HSBC joint venture - FT

Merrill Lynch seeks reduced role in HSBC joint venture - FT

07 December 2001  |  3145 views  |  0 comments
HSBC prepares for Singapore expansion

HSBC prepares for Singapore expansion

04 December 2001  |  3229 views  |  0 comments
HSBC backs iPSL cheque processing outsource venture

HSBC backs iPSL cheque processing outsource venture

03 December 2001  |  8871 views  |  0 comments
HSBC invests in Chinese B2B trading platform

HSBC invests in Chinese B2B trading platform

06 November 2001  |  4487 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit https://aciworldwide.webex.comvisit www.ebaday.comVisit www.nextgenbanking.co.uk

Top topics

Most viewed Most shared
Revolut launches spare change savings toolRevolut launches spare change savings tool
9489 views comments | 14 tweets | 19 linkedin
TransferWise becomes first non-bank to open settlement account with BofE RTGSTransferWise becomes first non-bank to ope...
8432 views comments | 17 tweets | 30 linkedin
Barclays Bank sets up tech venture unitBarclays Bank sets up tech venture unit
8259 views comments | 16 tweets | 22 linkedin
Goldman Sachs acquires PFM startup Clarity MoneyGoldman Sachs acquires PFM startup Clarity...
7844 views comments | 9 tweets | 10 linkedin

Featured job

Find your next job