24 January 2018
visit http://response.ncr.com

Lloyd's introduces VoIP communication system

07 December 2001  |  2222 views  |  0 Lloyd's introduces VoIP communication system

Lloyd's of London has implemented a new Voice over Internet Protocol (VoIP) system throughout its operations in an initiative designed to generate £4 million of savings over the next four years and pave the way for the introduction of integrated PC/telephony services.

The system - which enables the transmission of sound information over a data network as opposed to a standard analogue phone line - links the user's phone to his or her desktop PC which allows users to play voicemails on their PCs. The new VoIP phones are also equipped with extra functions including access to phone directories through a built-in LCD screen.

The Lloyd's kit is supplied by Cisco Systems, and managed and implemented by the Information Technology Group (ITG) at Lloyd's and BT Syntegra.

Chris Rawson, head of information technology at Lloyd's, says: "We had reached a natural break in our contract for BT's FeatureNet service and were due to move out of one of our headquarters buildings. This gave us a great opportunity to review our phone systems. VoIP is an extremely cost-effective system. It makes our data networks more efficient and gives us plenty of scope to introduce new technical innovations in the future."

Rawson says the new system will cost the firm £1.4 million to introduce but will generate savings of £4 million over four years.

"In future, the system will give us the potential to move to voice recognition software for various functions, use PCs to send all faxes and display information such as national and international news on the phones' display...In theory, ultimately we could do away with phones altogether with calls being made through users' PCs," adds Rawson.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.thomsonreuters.infovisit www.ebaday.com

Top topics

Most viewed Most shared
Banks shift priorities toward growth, digitisation and innovation - surveyBanks shift priorities toward growth, digi...
9779 views comments | 38 tweets | 48 linkedin
Standard Chartered establishes fintech innovation and investment unitStandard Chartered establishes fintech inn...
9486 views comments | 14 tweets | 14 linkedin
Sbanken opens developer portal and invites customers to build their own digital bankSbanken opens developer portal and invites...
8517 views comments | 17 tweets | 11 linkedin
Metro Bank joins digital revolution with instant online account openingMetro Bank joins digital revolution with i...
7034 views comments | 13 tweets | 25 linkedin
Could distributed ledgers restore the reputation of the MBS market?Could distributed ledgers restore the repu...
7020 views comments | 6 tweets | 9 linkedin

Featured job

Find your next job