Intelligent Finance, the stand-alone telenet banking division of UK banking group HBOS, has implemented software from London Bridge Group for collections processing.
The bank will use London Bridge Group's Debt Manager software to automate collections decisions by bringing together a number of independent data sources in one place. Using the system, the bank can see what is happening across all of a customer's accounts before initiating collection and managing the processes to completion.
IF is anticipating a fourfold increase in the speed of collections as a direct result of the new software implementation.