Customers fume as BB&T and TD Bank suffer major outages

Customers fume as BB&T and TD Bank suffer major outages

Customers of BB&T and TD Bank have had a frustrating few days, with tech gremlins leaving many unable to access their mobile and online accounts and use ATMs.

BB&T took to Twitter on Thursday to confirm that its digital and phone banking, as well as ATM access, were down.

Despite claiming late on Thursday to have identified the issue, by Thursday morning the bank was again on social media confirming that it had not been fixed and apologising for causing customers a "major inconvenience".

The problem stems from an "equipment malfunction in one of our data centers", says BB&T, adding that it will cover any fees incurred by customers and that it does not believe the outage is related to cybersecurity.


Inevitably, customers on Twitter were not pacified by the updates and apologies:




Meanwhile, some TD Bank customers in the US have been having trouble accessing their accounts for more than a week after a botched update to the online and mobile banking platform.

The bank says that it has "encountered some technical difficulties" with the upgrade, which was set to be completed by 12 February but has left customers still unable to check accounts, transfer funds and pay bills 10 days later.

Again, Twitter has been the place for angry customers to vent:



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