20 July 2017
Download the paper now.

Santander taps IBM to develop customer service apps for employee iPhones

27 February 2017  |  7938 views  |  0 iphone apps on screen 1

Santander is to equip 11,000 employess with iPhones running IBM MobileFirst for iOS apps, using real-time enterprise data to improve customer engagement.

Available to employees supporting Corporate, SME, Private and Retail Banking customers, the phones will provide immediate access to up-to-date information on products, services, and clients, allowing them to make tailored recommendations to customers on bank products.

The first set of apps for deployment will help branch managers view performance and client metrics and put risk management tools and reports into the palms of corporate account execs.

IBM is using Apple's programming language Swift to develop the apps, which will be integrated with Santander’s enterprise systems to put real-time data at the fingertips of employees.

The first set of apps are planned for release in April, and new apps will continue being developed during the next two years of the contract says Gareth Mackown, European mobile and Apple leader, IBM.

He adds: “Through our partnership with Apple, we’re putting innovative, data-driven mobile solutions in the hands of Santander’s employees to empower them with information that transforms the way they approach customer service.”

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Watson data scientist talks up 'augmented intelligence' for financial services

Watson data scientist talks up 'augmented intelligence' for financial services

08 December 2016  |  21355 views  |  0 comments | 31 tweets | 20 linkedin
Santander creates tech-heavy advisory board

Santander creates tech-heavy advisory board

22 March 2016  |  12502 views  |  0 comments | 34 tweets | 34 linkedin
Santander unveils 'cash kitty' app

Santander unveils 'cash kitty' app

22 July 2015  |  14306 views  |  7 comments | 26 tweets | 28 linkedin
Santander and Monitise form fintech venture

Santander and Monitise form fintech venture

01 July 2015  |  9617 views  |  0 comments | 15 tweets | 14 linkedin
Apple and IBM unveil apps for FS firms

Apple and IBM unveil apps for FS firms

11 December 2014  |  12061 views  |  0 comments | 23 tweets | 12 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.ncr.comvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
German fintech factory FinLeap raises EUR39 millionGerman fintech factory FinLeap raises EUR3...
12295 views comments | 19 tweets | 15 linkedin
EPC gears up for pan-European instant paymentsEPC gears up for pan-European instant paym...
9615 views comments | 10 tweets | 28 linkedin
Man trapped in ATM slides 'help me' notes through receipt slotMan trapped in ATM slides 'help me' notes...
9512 views comments | 8 tweets | 20 linkedin
Festy unveils digital currency payments wristbandFesty unveils digital currency payments wr...
8989 views comments | 11 tweets | 7 linkedin
Mastercard to buy AI outfit BrighterionMastercard to buy AI outfit Brighterion
8415 views comments | 14 tweets | 20 linkedin