Citi adds ability to dispute charges to app

Citi credit cardmembers can now dispute posted charges from merchants within the bank's iPhone app.

  9 Be the first to comment

Citi adds ability to dispute charges to app

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

In a US first, customers can submit merchant disputes on posted charges for damaged items, returned goods, duplicate charge and other reasons. Once the dispute is submitted, cardmembers will be notified via the app that Citi is taking action, the status of the case and what to expect next.

Alice Milligan, chief customer and digital experience officer, Citi global cards and consumer services, says: "With this new dispute functionality within our mobile app, we’re excited to further elevate the digital experience and reimagine what mobile banking looks like."

Sponsored [Webinar] Solving procurement challenges with Embedded Payments

Related Company

Channels

Comments: (0)

[On-Demand Webinar] A New Era of KYC - Why it’s time to redefine Client OnboardingFinextra Promoted[On-Demand Webinar] A New Era of KYC - Why it’s time to redefine Client Onboarding