RBC introduces in-branch video interpretation app

RBC introduces in-branch video interpretation app

Canada's RBC has rolled out a language app that lets customers visiting branches talk to qualified interpreters over a video link.

When a customer who need an interpreter visits a branch, the RBC advisor opens the language app on a tablet and in less than a minute is connected to a qualified staffer. The three can then talk over the video link, with the interpreter also having access to an optional on-screen whiteboard.

The service is available at all RBC branches and currently offers 13 languages, including Mandarin, Korean, Polish, Arabic and American Sign Language, with more to follow.

"It's important that our clients can communicate with us in the most convenient way they choose. With a touch of a button, we can now bridge language barriers in branches from coast to coast," says Kirk Dudtschak, EVP, personal and commercial banking, RBC.

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