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German bank bids to unleash innovation with tech-packed 'playroom'

18 August 2016  |  6494 views  |  0 light bulbs

German cooperative bank Volksbank eG Schwarzwald Baar Hegau has become the first client to install NCR's new 'innovation experience room', a space packed with the latest technology, such as virtual reality headsets and drones, that is designed to help build digital literacy among employees and customers.

The mobile 'playroom' will make its way around the bank's branches, giving visitors the chance to play with an NCR SelfServ 85 kiosk as an interactive assistant, a 3D printer, a multi-copter drone, an Amazon Echo personal assistant, and virtual reality glasses that can be used to take roller coaster rides, but also view real estate properties in 3D.

The room is designed for more than just play, says NCR, which claims that access to the technology will enable staffers and customers to shape the bank's digital transformation through human interaction.

Thomas Bader, head, business development, Volksbank eG, says: "Our new Playroom provides a new motivation for our customers to come into our branches and try out newest technologies that most of us only know from media reports. But what’s more, we effectively demonstrate to our customers and employees that we are thinking about future developments and are breaking new, creative grounds involving all parties."

Harald Heinz, channel area leader, Germany, Austria and Switzerland, NCR Financial Services, adds: "In order to master the change in the financial industry, banks need the environment and a culture that allows and supports change, With our innovative playground, Volksbank eG has taken another step in that direction. Enabling a creative, hands-on approach to complex topics unleashes the creativity in everyday work."

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