17 October 2017
Find out more

Bank of America to connect with customers via Facebook Messenger

13 April 2016  |  12414 views  |  0 Facebook card

Bank of America is to tap Facebook's Messenger app as a new channel for communicating with customers.

The bank is among a dozen companies who signalled their support for the Messenger Platform launch at Facebook's FS Developer conference.

The social media giant says that every month, over 900 million people around the world communicate with friends, families and over 50 million businesses on Messenger. It’s the second most popular app on iOS, and was the fastest growing app in the US in 2015.

Initial capabilities being pursued would enable clients to receive important real-time alerts and communications from Bank of America through the Messenger Platform.

“As one of the first banks collaborating with Facebook Messenger, Bank of America sees tremendous potential in connecting our financial services expertise with Messenger to deliver enhanced access, convenience and value for our clients,” says Michelle Moore, head of Digital Banking at Bank of America. “We want to serve clients wherever and whenever they choose, and Messenger is a perfect complement to our connected banking proposition through 2016 and beyond.”

New features are slated to begin launching later this year.

TD Bank and French conglomerate AXA have also announced their participation in the Messenger Platform roll out.


KeywordsSOCIAL MEDIA

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

BofA investigates fintech acquisitions as top exec moves to Silicon Valley

BofA investigates fintech acquisitions as top exec moves to Silicon Valley

14 March 2016  |  8500 views  |  1 comments | 24 tweets | 16 linkedin
US Bank and Bank of America switch on real-time mobile P2P

US Bank and Bank of America switch on real-time mobile P2P

09 March 2016  |  10339 views  |  2 comments | 15 tweets | 20 linkedin
Bank of America loads up on blockchain patents

Bank of America loads up on blockchain patents

29 January 2016  |  15505 views  |  3 comments | 27 tweets | 25 linkedin
Frictionless payments driving growth at Facebook and PayPal

Frictionless payments driving growth at Facebook and PayPal

28 January 2016  |  11964 views  |  0 comments | 33 tweets | 21 linkedin
Royal Bank of Scotland to connect all staff to Facebook at Work

Royal Bank of Scotland to connect all staff to Facebook at Work

26 October 2015  |  7804 views  |  0 comments | 9 tweets | 13 linkedin
BofA revamps mobile app; introduces fingerprint sign-in

BofA revamps mobile app; introduces fingerprint sign-in

16 September 2015  |  7809 views  |  0 comments | 9 tweets | 13 linkedin
Facebook Messenger payments service arrives in NYC

Facebook Messenger payments service arrives in NYC

28 May 2015  |  10541 views  |  0 comments | 30 tweets | 23 linkedin
Smartphone users still wedded to the branch - BofA survey

Smartphone users still wedded to the branch - BofA survey

01 July 2014  |  6322 views  |  0 comments | 13 tweets | 8 linkedin
Bank of America caters to Skype generation with telepresence roll-out

Bank of America caters to Skype generation with telepresence roll-out

23 May 2014  |  8806 views  |  0 comments | 9 tweets | 6 linkedin
BofA to cut further branches as $500 million mobile investment pays off

BofA to cut further branches as $500 million mobile investment pays off

16 January 2014  |  9035 views  |  0 comments | 25 tweets | 14 linkedin
Microsoft, Facebook, BofA form card-linked offers association

Microsoft, Facebook, BofA form card-linked offers association

07 October 2013  |  12139 views  |  1 comments | 12 tweets | 8 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.innotribe.comvisit www.capgemini.comRegister now

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
14791 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8141 views comments | 15 tweets | 21 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
7461 views 0 | 7 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
6763 views comments | 13 tweets | 7 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6104 views comments | 8 tweets | 16 linkedin

Featured job

Competitive
New York, NY - USA (some flexibility on location)

Find your next job