UBS introduces natural language speech recognition

UBS introduces natural language speech recognition

UBS is using speech recognition technology to allow customers to carry out telephone banking activities.

Using Nuance's Swiss-accented German software, UBS will allow customers to check bank balances, make transactions, transfer funds and find out the latest information on European and American equities just by speaking naturally.

The asset manager's UBS Voice application eliminates the fixed menu structures of traditional interactive voice response (IVR) systems. With Nuance software, callers can reach all menu points of the application simply by saying the function that they require. Nuance's Dynamic Language Detection capabilities allow callers to speak in any supported language at any time during the call - not just at the beginning, like other systems.

UBS Voice is currently available in Swiss-accented German, however, French, Italian and English will be implemented soon.

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