Lloyds 'seamless transition' to TSB comes unstuck

Lloyds 'seamless transition' to TSB comes unstuck

Lloyds' promise of a seamless separation of the TSB brand came unstuck this morning as the bank's Website crashed under the weight of traffic.

Five million Lloyds customers are seeing their accounts moved to the newly-launched TSB as the group fulfills its obligations to slim down the bank to ward off EU competition concerns.

Some 631 branches of Lloyds Banking Group, including all of the Cheltenham and Gloucester branches and all Lloyds branches in Scotland, have been switched to the standalone TSB.

Lloyds chairman António Horta-Osório, had promised a "seamless" transition for customers as the TSB brand was restored to the high street and a new stand-alone Web site was launched.

The early morning problems at TSB also extended to Lloyds' own Web pages, as customers vented their anger over the downtime on Twitter and other social media sites.

Both sites were back up by mid-morning, although some customers appeared distinctly unimpressed by the new-look TSB site:

Comments: (2)

Michael Fuller
Michael Fuller - None - London 10 September, 2013, 06:50Be the first to give this comment the thumbs up 0 likes

Correction -António Horta-Osório is Group Chief Executive not Chairman. 

One aspect of the split is also likely to cause long term confusion. It also represents a significant change. In the past a sorting code for Lloyds always began with 30 and a code for TSB began with 77. The "random" nature of the branches chosen  to transfer means that this simple rule no longer applies. 

We have  seen the start of accont number portability.


They should have been able to forsee day one demand though but like the Northern Rock system crash no one seems to build for that capacity. 

A Finextra member
A Finextra member 10 September, 2013, 11:56Be the first to give this comment the thumbs up 0 likes

Its really disapointing to see that this new company (well new old company i guess!) is being started in such a key channel as digital is by getting the cast off old website that Lloyds TSB threw out 6 months ago...


Not the best start really and for anyone who picks up the company im sure on their list will be a new one pretty quickly!