23 May 2018
visit www.ebaday.com

NAB bids to slash ATM downtime with NCR monitoring system

17 July 2013  |  5785 views  |  0 atm

Days after its cash machines fell over as part of a wider payments system meltdown, Australian bank NAB has signed for technology from NCR that aims to predict ATM hardware failures.

On Monday the bank discovered a glitch with ATM, EFTPOS, online and phone banking transactions which meant that payments were not processed correctly for several hours, creating a backlog which was not cleared until today.

NCR's Predictive Services technology would not have prevented the problem but the vendor says it will in future help NAB monitor is ATMs, predicting hardware failures before they occur.

The system warns of the imminent failure of individual components, enabling repairs or replacements to be made before they put the machine out of service. It also provides detailed error information so that engineers with the right skills are dispatched with the right parts when needed and some issues can be fixed remotely.

The bank hopes that Predictive Services will help extend the operating life of its 1400-odd fleet of machines, while the proactive support model and the ability to fix problems remotely, without dispatching a technician, will contribute to lower overall operating costs.

NAB is already using the technology in New Zealand, where ATM availability is now 99% and first-line visits have been cut by 30%. Similar improvements across NAB's network will equate to serving customers for an extra 60,000 hours each year, claims NCR.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

NAB installs new IT overhaul boss in search of A$800m savings

NAB installs new IT overhaul boss in search of A$800m savings

13 March 2013  |  7197 views  |  0 comments | 5 tweets | 2 linkedin
NCR buys uGenius as top US banks prepare to pilot video ATMs

NCR buys uGenius as top US banks prepare to pilot video ATMs

03 January 2013  |  7123 views  |  0 comments | 5 tweets | 3 linkedin
NAB suffers five-hour outage

NAB suffers five-hour outage

05 September 2012  |  9105 views  |  0 comments
NCR ATM software ditches cards and PINs for mobiles and barcodes

NCR ATM software ditches cards and PINs for mobiles and barcodes

11 June 2012  |  13998 views  |  4 comments | 3 linkedin

Related company news

 

Related company information

NCR

Related blogs

Create a blog about this story (membership required)
Visit www.abe-eba.euvisit www.ebaday.comVisit iliad-solutions.com/

Top topics

Most viewed Most shared
PayPal agrees $2.2 billion deal for iZettlePayPal agrees $2.2 billion deal for iZettl...
9924 views comments | 16 tweets | 28 linkedin
BBVA begins global roll-out of unified mobile appBBVA begins global roll-out of unified mob...
8732 views comments | 6 tweets | 5 linkedin
Japanese banks join quantum computing hubJapanese banks join quantum computing hub
7392 views comments | 8 tweets | 5 linkedin
SEC lures wannabe crypto investors with fake ICO siteSEC lures wannabe crypto investors with fa...
6907 views comments | 7 tweets | 11 linkedin
Digital banking transformation creating new systemic risksDigital banking transformation creating ne...
6655 views comments | 17 tweets | 22 linkedin

Featured job

Basic c. EUR 120K OTE c. EUR 250K plus full benefi...
Paris (preferred) or London

Find your next job