NCR has announced plans to provide private audio capability as standard on all new Persona ATM orders destined for the US.
The capability opens ATM access to individuals with sight disabilities or literacy difficulties by using voice cues instead of the traditional read screens.
Retrofit kits will also be available for banks wishing to phase in this technology across their existing self-service network.
To activate, customers must install NCR software and pre-recorded audio files that correspond to each screen. These audio files, played through the private audio jack on the fascia of the ATM, allow the user to listen privately to voice-cued instructions while conducting the ATM transaction. A bright green 'media indicator light' flashes next to the various components of the Personas ATM currently in use.
"NCR's media indicator lights go one step beyond the anticipated regulations. We did this to provide a more efficient ATM interaction for ATM users who may have limited peripheral vision or hearing impairments," says Brad Lozier, vice president of NCR's financial solutions division, Americas region.
Outside the United States, where different regulatory requirements exist, NCR will continue to provide these private audio components as optional features.