23 August 2017
visit www.avoka.com

Halifax takes a year out to rebuild online investments Website

07 April 2011  |  11205 views  |  3 arrow on screen

UK banking group Halifax is to shut down its online investments Web site for a whole year while it builds a new site, advising customers instead to use the call centre and branch network to manage their accounts.

In a letter to customers, Halifax says the site will be unavailable until April 2012 and advises users to print off screen-based information before the current site shuts down on 18 April.

The letter says: "We plan to bring back an online investment service by April 2012 along with more enhancements over the coming months, including an exciting new mobile banking service. In the meantime you'll still be able to do all the things you do online now over the phone..."

In October, Lloyds Banking Group announced plans to cut 4500 IT jobs as it completes the integration of systems between Lloyds TSB and HBOS.

Hat-tip to The Register: British bank shuts Website until April 2012

Comments: (3)

Martin Davies
Martin Davies - Causal Capital Pte Ltd - Singapore | 07 April, 2011, 17:38

This is beyond appalling and moving into the domain of amateur,  the CIO and the project team under this initiative have lost their minds and should be removed. They are an absolute hazard for the organisation if that is the best they can come up with.  
What is wrong with these British banks imaging advising customers to do the following:
Print off screen information now before we kick you out and you can always use the telephone to keep up to date for the next 365 days.
If I was a customer of this organisation I would close my account, I would certainly be writing a letter of complaint to the UK banking ombudsman.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Gareth Jones
Gareth Jones - Ubiquiem - London | 08 April, 2011, 11:09

This is surely an April 1 post not April 7? Unbelievable!

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 11 April, 2011, 09:59

Here it is:

Investments

After 18th April 2011 you won’t be able to top up, view or manage your investment accounts online. 

We apologise for any inconvenience this may cause and want to thank you for your patience as we build a better online banking service for the future. We plan to bring back an online investment service by April 2012 along with more enhancements over the coming months including a new mobile banking service.

Until then, you’ll still be able to manage all of your investments over the phone - we’ll make sure you have all the support you need.

  • To top up your ISA Investor call our dedicated team on 0800 011 3632 begin_of_the_skype_highlighting            0800 011 3632      end_of_the_skype_highlighting. Lines are open Monday – Friday 8am to 8pm, Saturday 10am to 2pm.
  • For information about any of your other investments, please contact us.
  • To book an appointment with a financial adviser for a full financial review.

If you'd like to keep a copy of your most recent valuation, contribution history or any other investment information, please print these off on or by 18th April 2011. We'll continue to send your statements by post so you can keep track of your investments.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Lloyds cuts 570 jobs; looks to outsourcing

Lloyds cuts 570 jobs; looks to outsourcing

18 March 2011  |  10953 views  |  0 comments
Lloyds to chop 4500 IT jobs

Lloyds to chop 4500 IT jobs

13 October 2010  |  11243 views  |  0 comments
Weekend storms take down HBOS IT systems

Weekend storms take down HBOS IT systems

16 November 2009  |  9284 views  |  4 comments
Direct channel integration costs 210 Lloyds jobs

Direct channel integration costs 210 Lloyds jobs

22 May 2009  |  9192 views  |  0 comments
Lloyds TSB nabs RBS man Fisher to lead Hbos integration

Lloyds TSB nabs RBS man Fisher to lead Hbos integration

04 November 2008  |  13626 views  |  0 comments
Lloyds TSB details £1.5 billion cost cuts

Lloyds TSB details £1.5 billion cost cuts

03 November 2008  |  7465 views  |  0 comments
Hbos looking to offshore 2000 tech jobs - report

Hbos looking to offshore 2000 tech jobs - report

02 October 2008  |  12694 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comvisit www.vasco.comdownload the paper now

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12738 views comments | 27 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
11366 views comments | 22 tweets | 34 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10523 views comments | 21 tweets | 34 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10481 views comments | 10 tweets | 8 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10444 views 0 | 6 tweets | 1 linkedin

Featured job

Competitive base and bonus, plus benefits
London, UK

Find your next job