22 August 2017
Find out more

ASB Bank launches 'virtual branch' on facebook

13 September 2010  |  12340 views  |  0 biometric  face pointer

New Zealand's ASB Bank is trialling a "virtual branch" on facebook where people can "talk" to staff about their finances.

The bank has introduced an application that lets customers and non-customers chat securely and privately in real-time to its staff seven days a week from 8am to 9pm.

ASB says its facebook branch - a world first - is designed to cater to the growing number of New Zealanders using social media.

It's launch comes around a year after the bank opened a Twitter account, which has "become an invaluable channel for us to interact with our online communities" according to Anna Curzo, general manager, Internet banking.

She says that the new "branch" is expected to compliment ASB's existing FastNet Internet banking services, which will remain the primary channel for most e-transactions.

"Our ASB Virtual Branch will work alongside FastNet by providing confidential banking advice on a range of products and services. Customers will be able to chat with our dedicated team about any issues - from home loan options, to simple savings tips, or how to access foreign currency for an overseas trip," says Curzo.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HSBC taps facebook for student bursary competition

HSBC taps facebook for student bursary competition

24 August 2010  |  9862 views  |  0 comments
ANZ staffers used fake facebook profile to spy on customers

ANZ staffers used fake facebook profile to spy on customers

26 May 2010  |  12797 views  |  1 comments
SEFCU taps Facebook

SEFCU taps Facebook

10 July 2008  |  12362 views  |  0 comments
New Zealand's ASB Bank and Telecom to launch m-payments service

New Zealand's ASB Bank and Telecom to launch m-payments service

03 February 2004  |  5210 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.euvisit www.vasco.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12494 views comments | 26 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
11043 views comments | 22 tweets | 34 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10237 views 0 | 6 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10208 views comments | 10 tweets | 8 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10135 views comments | 21 tweets | 34 linkedin

Featured job

Competitive base and bonus, plus benefits
London, UK

Find your next job