11 December 2017
visit www.solutions.lexisnexis.com

Y2K-like bug knocks out BoQ Eftpos system

04 January 2010  |  16187 views  |  0 Australian Flag

A Y2K-style bug affecting Bank of Queensland Eftpos terminals has left merchants across Australia unable to process card transactions over the New Year.

On New Year's Day, BoQ's Eftpos card processing system jumped from 2009 to 2016. This led to payments being rejected at the point of sale because customers' cards were due to expire before the incorrect date on the bank's computer systems.

BoQ's Eftpos system has been run by Australian e-payments vendor Keycorp since 2006, when the two signed a six year deal worth A$14.4 million for the upgrade and management of the bank's entire fleet of terminals. Meanwhile First Data provides processing services.

In a statement on its Web site, the bank says it is working with both vendors to fix the problem but, four days after it began, the glitch is still affecting merchant customers.

In the meantime, a temporary fix lets merchants enter a code to force terminals to ignore the transaction date. Although this still leaves receipts date-stamped as 2016, merchant settlement and customer statements will record the correct details.

KeywordsEFTPOS

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Skimming attacks push up Australian card fraud

Skimming attacks push up Australian card fraud

09 December 2009  |  11132 views  |  1 comments
Australian banks hit by tech glitches

Australian banks hit by tech glitches

03 August 2007  |  10928 views  |  0 comments
Bank of Queensland strikes credit card deal with Citibank

Bank of Queensland strikes credit card deal with Citibank

21 December 2006  |  15329 views  |  0 comments
Bank of Queensland outsources eftpos network to Keycorp

Bank of Queensland outsources eftpos network to Keycorp

26 July 2006  |  10788 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit http://info.nice.comvisit www.aciworldwide.comvisit www.atos.net

Who is commenting?

Top topics

Most viewed Most shared
Revolut lets customers buy Bitcoin, Litecoin and EthereumRevolut lets customers buy Bitcoin, Liteco...
18511 views comments | 26 tweets | 22 linkedin
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
11412 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
7848 views comments | 15 tweets | 21 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
6651 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
6077 views comments | 19 tweets | 10 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job