13 December 2017
visit www.aciworldwide.com

Zurich loses personal data of 51,000 UK customers

22 October 2009  |  4568 views  |  0 call centre Customer assitant

The UK arm of insurance giant Zurich has lost a back-up tape containing the personal data of around 51,000 customers.

Zurich says the back-up tape - which in some cases contained contact information and bank details - was lost during a routine transfer within South Africa to a data storage centre in August 2008. Some details of customers in South Africa and Botswana were also on the tape.

The firm says it has written to the general insurance customers but that there is no evidence that the data has been misused by fraudsters.

In addition, it has appointed KPMG to investigate the loss, with the accountancy firm also advising on moves to strengthen security procedures. Zurich UK has also "taken steps" to improve transportation security of data tapes.

The Financial Services Authority and UK Information Commissioner's Office have also been informed.

Annette Court, CEO, Europe general insurance, Europe, Zurich, says: "We are implementing the necessary steps to minimise the impact of this situation on our customers. Protecting our customers' interest is at the top of our agenda. We are putting a great deal of investment into strengthening our internal processes to ensure that incidents of this nature do not happen again in the future."
KeywordsINSURANCE

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

FSA fines HSBC units £3.2m for losing customer data

FSA fines HSBC units £3.2m for losing customer data

22 July 2009  |  8479 views  |  0 comments
Bank of Ireland loses USB stick containing customer data

Bank of Ireland loses USB stick containing customer data

06 November 2008  |  11147 views  |  0 comments
Atos Origin loses UK government data

Atos Origin loses UK government data

03 November 2008  |  7844 views  |  0 comments
Virgin Media loses CD containing customer bank details

Virgin Media loses CD containing customer bank details

20 June 2008  |  19112 views  |  0 comments
HSBC loses server containing customer data

HSBC loses server containing customer data

08 May 2008  |  12323 views  |  0 comments
UK's Revenue and Customs loses 25 million customer records

UK's Revenue and Customs loses 25 million customer records

20 November 2007  |  11078 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comvisit www.atos.netvisit www.aciworldwide.com

Top topics

Most viewed Most shared
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
12161 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
9347 views comments | 16 tweets | 22 linkedin
PSD2: Laying the regulatory foundation for a new age in paymentsPSD2: Laying the regulatory foundation for...
7966 views comments | 17 tweets | 35 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
7346 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
7188 views comments | 20 tweets | 11 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job