22 August 2017
visit www.avoka.com

Shoppers charged twice after Bank of Scotland glitch

29 July 2009  |  6815 views  |  1 PED cradle

A technical problem at Bank of Scotland has led to some customers being charged twice for in-store purchases made with chip and PIN cards.

The bank says it made an "error" in processing debit and Visa card transactions which has affected "a small number of people" using chip and PIN payment terminals across the UK.

The problem has been fixed and the bank is "working to make sure affected accounts are automatically recredited as quickly as possible".

Earlier this year a glitch at Allied Irish Bank led to some accounts being debited twice for cash machine withdrawals.


KeywordsEFTPOS

Comments: (1)

A Finextra member
A Finextra member | 30 July, 2009, 14:17

The duplicated debits also included transactions that were not verified by PIN and probably impacted many thousands. The real problem is that even after they had identified their error, they focused on processing reversals and other banks were not advised so every customer who challenged the duplicate debit was treated as an individual complainant. Now, individual account holders who suffer overdraft interest and fees as a result of the duplication are told to claim on Bank of Scotland individually.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Visa glitch hits cardholders with $23 quadrillion charge

Visa glitch hits cardholders with $23 quadrillion charge

16 July 2009  |  8832 views  |  0 comments
AIB cash machines double debit customer accounts

AIB cash machines double debit customer accounts

25 February 2009  |  7808 views  |  1 comments
RBS ATM dishes out 'free' cash

RBS ATM dishes out 'free' cash

06 November 2008  |  11561 views  |  0 comments | 1 tweets
Nationwide admits ATM blunder

Nationwide admits ATM blunder

29 February 2008  |  6774 views  |  0 comments
Barclays blames technical glitch for £1.6bn emergency loan

Barclays blames technical glitch for £1.6bn emergency loan

31 August 2007  |  9367 views  |  0 comments

Related company news

 
visit www.vasco.comvisit www.niceactimize.comvisit www.dorsum.eu

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12431 views comments | 26 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
10991 views comments | 22 tweets | 34 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10214 views 0 | 6 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10172 views comments | 10 tweets | 8 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10084 views comments | 21 tweets | 34 linkedin