19 June 2018
Visit www.gemalto.com

Shoppers charged twice after Bank of Scotland glitch

29 July 2009  |  6974 views  |  1 PED cradle

A technical problem at Bank of Scotland has led to some customers being charged twice for in-store purchases made with chip and PIN cards.

The bank says it made an "error" in processing debit and Visa card transactions which has affected "a small number of people" using chip and PIN payment terminals across the UK.

The problem has been fixed and the bank is "working to make sure affected accounts are automatically recredited as quickly as possible".

Earlier this year a glitch at Allied Irish Bank led to some accounts being debited twice for cash machine withdrawals.


KeywordsEFTPOS

Comments: (1)

A Finextra member
A Finextra member 30 July, 2009, 14:17

The duplicated debits also included transactions that were not verified by PIN and probably impacted many thousands. The real problem is that even after they had identified their error, they focused on processing reversals and other banks were not advised so every customer who challenged the duplicate debit was treated as an individual complainant. Now, individual account holders who suffer overdraft interest and fees as a result of the duplication are told to claim on Bank of Scotland individually.

Be the first to give this comment the thumbs up 0 thumb ups!
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Visa glitch hits cardholders with $23 quadrillion charge

Visa glitch hits cardholders with $23 quadrillion charge

16 July 2009  |  8998 views  |  0 comments
AIB cash machines double debit customer accounts

AIB cash machines double debit customer accounts

25 February 2009  |  8506 views  |  1 comments
RBS ATM dishes out 'free' cash

RBS ATM dishes out 'free' cash

06 November 2008  |  11754 views  |  0 comments | 1 tweets
Nationwide admits ATM blunder

Nationwide admits ATM blunder

29 February 2008  |  6941 views  |  0 comments
Barclays blames technical glitch for £1.6bn emergency loan

Barclays blames technical glitch for £1.6bn emergency loan

31 August 2007  |  9523 views  |  0 comments

Related company news

 
Visit http://go.jumio.com/finextraAdVisit www.aciworldwide.com

Who is commenting?

A Finextra member Finextra Member Commented on: BIS: Cryptocurrencies...
A Finextra member Finextra Member Commented on: BIS: Cryptocurrencies...
A Finextra member Finextra Member Commented on: Monzo launches bill tr...
A Finextra member Finextra Member Commented on: NatWest taps Open Bank...
A Finextra member Finextra Member Commented on: HSBC promises $17bn in...

Top topics

Most viewed Most shared
10,000 jobs could be lost to robots says Citi10,000 jobs could be lost to robots says C...
48867 views comments | 44 tweets | 35 linkedin
Ripple exec says DLT not ready for banks...yetRipple exec says DLT not ready for banks.....
10658 views comments | 9 tweets | 32 linkedin
UK launches £2.5bn startup initiativeUK launches £2.5bn startup initiative
9512 views comments | 30 tweets | 26 linkedin
HSBC promises $17bn investment in technologyHSBC promises $17bn investment in technolo...
8419 views comments | 8 tweets | 21 linkedin
NatWest taps Open Banking for cardless online paymentsNatWest taps Open Banking for cardless onl...
8079 views 11 comments | 12 tweets | 12 linkedin

Featured job

Competitive base, double ote, benefits
New York, Boston, Chicago, Philadelphia, USA

Find your next job