Providian UK call centre rolls out ON Technology software

Providian UK call centre rolls out ON Technology software

Providian National Bank is to deploy ON Technology's ON Command CCM solution for remotely managing and configuring software, across 600 desktops at its customer service centre in Crawley.

The bank will initially implement ON Command CCM to manage the rollout of core desktop applications such as Internet Explorer, Windows Excel and virus protection software. The solution will also be used when changing network configurations and carrying out emergency re-builds. Providian is planning to roll out Windows 2000 using ON later on this year.

Providian says it chose ON Technology in order to allow its internal IT staff to concentrate on skilled activities. ON Command CCM allows technicians to remotely wake up PC’s and then install and configure any 32-bit Windows operating system and application without sending technicians to every remote PC.

Chris Risebrow, IT operations manager, Providian says: "Using ON Command CCM will allow us to remotely manage all our desktops and maintain a level of technological consistency across the company. The nature of a call centre means that consistency is vital in achieving customer satisfaction and ON Command will prove to be an essential tool during our growth here in the UK."

San Francisco-based Providian is one of the leading issuers of bankcards in the US. The Crawley call centre has been established to provide support for its recently launched UK operation.

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