Kenya Commercial Bank switches to Temenos T24

Kenya Commercial Bank switches to Temenos T24

Kenya Commercial Bank (KCB), the largest bank in East and Central Africa, has gone live with Temenos T24 to support its retail and corporate banking operations.

The bank went live with T24 in 145 branches across Kenya, supporting approximately 675,000 accounts.

Further phased roll outs of the system are expected in 2009 to support KCB's planned expansion to include a further 75 branches across East Africa, as part of an effort to grow customer accounts to over two million in the next two years.

The bank will also roll out ARC Internet Banking (ARC IB), Temenos' front office suite during 2009.

Mr Martin Oduor-Otieno, CEO, KCB, says: "With T24, we can significantly improve our customer service approach to withstand increasing competition across the region from both local players and new market entrants. T24 will set us in good stead to achieve our growth objectives across the East and Central African region."

T24 replaced the bank's TC3 core banking system from CMC, which had been in place for over 10 years, along with several other disparate systems to consolidate KCB's entire operational infrastructure.

The bank opted for T24 Model Bank for Universal Banking, which includes pre-configured products and best practice processes to reduce implementation time and costs. The system was implemented for treasury, retail, corporate and wealth management functionality on an Oracle database.

A regional Temenos office was established in Nairobi to ensure that the bank had continual support throughout the project. The total project duration from contract signing to a 'big bang' go live across 145 branches was 18 months.

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