Wincor Nixdorf wins three-year Kontanten ATM outsourcing deal
26 November 2008 | 5023 views | 0
Wincor Nixdorf has won a three-year ATM managed services contract from Swedish independent cash machine operator Kontanten.
Under the agreement, Wincor Nixdorf is assuming responsibility for maintenance and remote real-time monitoring of Kontanten's national network of 240 ATMs. The Kontanten ATM estate is concentrated in supermarkets, shopping malls and services stations, with installations in all big Swedish cities.
Details of the agreement include system installation, upgrades and conversions and all services involved in maintenance and repairs. In addition, an end-user help desk will be available.
All ATMs are linked remotely to Wincor Nixdorf's system management centre, which performs 24/7 real-time monitoring including trouble ticketing and remote maintenance. Wincor Nixdorf will also be handling software implementation and distribution of software updates.