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NCR taps Microsoft Surface technology for branch transactions

19 November 2008  |  11950 views  |  0 Digital Abstract

NCR has employed Microsoft's multi-touch screen Surface technology to develop a prototype offering it hopes will be the future of in-branch bank transactions.

Surface combines hardware and software technology that allows multiple users to manipulate digital content on a tabletop display using touch, gestures and object placement.

NCR says that by using the technology for in-branch "assisted-service devices", banks can speed up processes and reduce form filling, enabling staff to spend more time with customers discussing investment needs.

The vendor says that in the future customers could enter bank branches and review posters on deposit and loan products before downloading details to their NFC-enabled mobile phone.

The customer would then approach a member of staff with the Surface-based assisted-service device. The device would transfer information about the product from the customer's phone before, using the touch screen technology, the specifics of the product would be thrashed out.

When the customer has chosen a product, they can begin filling out the application form on the Surface-based device. NCR says this would be quicker than paper-based forms because a smart token embedded in the customer's phone could immediately populate it with personal information such as name and address.



Mark Grossi, VP, advanced development, NCR, says: "NCR knows that our bank customers want faster and easier ways to conduct transactions. This prototype demonstrates how assisted service technology will continue to enhance interactions between banks and their customers."

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