18 October 2017
visit www.response.ncr.com

HBOS mortgage customers hit by systems glitch

19 October 2006  |  6469 views  |  0 HBOS

UK banking group HBOS is working to fix a processing glitch that resulted in monthly mortgage payments being mistakenly taken from thousands of current accounts on consecutive days this week.

Around 7000 customers of Bank of Scotland - which is part of HBOS, the UK's biggest lender - have been affected by the technical glitch and have had up to three mortgage payments taken from their current accounts this week.

According to press reports HBOS became aware of the problem on Tuesday, after customers whose payments were due on the 14th, 15th or 16th of October complained that had another payment taken from their accounts.

But the bank was not able to fix the problem in time to stop some a third re-payment being taken from some accounts on Wednesday.

Bank of Scotland says it is working to refund all erroneous payments by close of business on Friday.

Earlier this week HSBC admitted that an outage at its data centre on Sunday brought down its network and prevented customers in the South and South West of England from using their debit and credit cards.

The glitch resulted in problems with card reading devices which prevented transactions at ATMs and in shops from being authorised.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HBOS outlines £300m cost cutting plan

HBOS outlines £300m cost cutting plan

20 September 2006  |  9412 views  |  0 comments
RBS and HBOS to roll out 400 free ATMs

RBS and HBOS to roll out 400 free ATMs

28 July 2006  |  6820 views  |  0 comments
Halifax creates 1500 jobs in new branches

Halifax creates 1500 jobs in new branches

01 March 2006  |  8056 views  |  0 comments
HSBC hit by technical glitch

HSBC hit by technical glitch

04 January 2005  |  7365 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
Register nowvisit www.innotribe.comvisit www.capgemini.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15477 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8671 views comments | 16 tweets | 22 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
8275 views 0 | 8 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7738 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6945 views comments | 9 tweets | 17 linkedin

Featured job

Competitive base + commission + benefits
Denmark, Finland, Iceland, Norway or Sweden

Find your next job