Temenos targets the front office

Temenos targets the front office

Swiss core banking systems vendor Temenos is moving into the front office software market with the launch of its Arc CRM package.

Temenos says Arc - which stands for acquire, retain and cross-sell - is particularly suited to retail, universal and private banking and will provide banks with strong cross-channel selling capabilities.

The system features modules for operational and analytical customer relationship management (CRM), process workflow and channel banking.

Temenos says clients can use Arc to display all account and transactional information and initiate, track and route all service requests. Coupled with the analytical CRM module, the system can target each customer segment with products to match their specific requirements.

Arc can operate as a stand alone product or as a fully integrated application with vendor's T24 platform.

The launch of the product marks Temenos' expansion into the front office software market.

Mark Gunning, group strategy director, Temenos says: "We believe that the front office market is significant, and is growing at an even faster rate than our traditional back office market."

The product will be launched in phases throughout 2006, with the majority of the components available for beta clients and new implementations during 2006, and general availability scheduled for Q1 2007.

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