UK banking giant HSBC is rolling out technology from Experian-Scorex to support credit application processing across its global operations.
Experian-Scorex says the bank will use its Strategy Management decision support software to help staff make more accurate and timely decisions.
Initially, HSBC will roll out the software across its new business processing environment in 22 countries, replacing the existing decisioning technology, before extending it across its global operations.
Experian says the technology will enable the bank to implement sophisticated decisioning techniques to define a strategy for each individual customer as they apply for new accounts. This approach allows HSBC to identify the value of each customer and create tailored product packages.
The product enables users to consistently deploy scoring models, portfolio segmentation, decisions and actions to control and manage customer relationships and improve risk management decisions.
George Lennox, senior manager, group credit and risk, HSBC, says: "Strategy Management will undoubtedly become an integral part of our business and we expect that it will make more than 50 billion customer decisions annually for us as we roll it out across our global business."
Experian says its Strategy Management software is already used by more than 600 major financial organisations worldwide.