Société Générale introduces voice-assisted ATMs

Société Générale introduces voice-assisted ATMs

French bank Société Générale (Soc Gen) has begun rolling out voice-enabled ATMs to help visually-impaired customers use its cash machines.

Soc Gen says it has installed its first voice-assisted cash machine at its Tour Montparnasse branch in Paris. The new units have been fitted with a high-quality voice support system and will be supplemented with headphones. Keypad characters have also been raised to facilitate access.

The bank says it eventually plans to roll out the vocal synthesis technology across its national network of 4000 ATMs.

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