Japanese brokerage Tsubasa Securities, a member of the Sanwa Bank group, has selected Nuance speech recognition software and integrator Trans Cosmos to deliver a range of voice-enabled customer service applications.
The first application provides Tsubasa Securities retail clients with the ability to access important stock market data through natural voice-driven commands over the telephone.
Nuance was selected by Tsubasa for the reliability and scalability of its Japanese language offering, and the company's experience in the financial services and Asian markets, says the brokerage.